Frequently Asked Questions

Blue Haven Resort is an all-inclusive beachfront property in Providenciales, Turks & Caicos that bundles accommodations, meals, unlimited domestic and premium beverages, non-motorized water sports, Wi-Fi, and taxes into one rate.

The resort is on Marina Road, Leeward, TKCA 1ZZ, Providenciales, Turks & Caicos Islands, about 3.3 km (2 miles) or a 5–7-minute drive from Grace Bay.

Call 1-855-832-7667 or email reservations@bluehaventci.com for booking assistance.

Check-in begins at 3:00 PM and check-out is at 11:00 AM. You may request early check-in or late check-out in advance; the resort will do its best to accommodate you based on availability, but these requests cannot be guaranteed.

Yes, complimentary self-parking is available on-site without reservation.

Options include Oceanfront Studios, One-Bedroom Oceanfront Suites, Two-Bedroom Suites, Two-Bedroom Oceanfront Suites, a Two-Bedroom Oceanfront Terrace Penthouse, and Three-Bedroom Oceanfront Suites.

Maximum occupancies are: Studios 2 people, One-Bedroom Suites 4, Two-Bedroom Suites 6, and Three-Bedroom Suites 8.

Yes, kids 12 and under stay free in a suite with paying adults within the stated room occupancy.

Yes, suites include kitchens to give guests added flexibility and privacy even within the all-inclusive plan.

Fridges are replenished daily with complimentary water, soft drinks, and beer.

Robes are supplied; slippers are not. Rooms include shampoo, conditioner, body wash, body lotion, after-sun, and tissues.

Yes, daily housekeeping service is provided for all accommodations.

Washers and dryers are available only in suites.

Yes, it features a beachfront infinity-edge pool with a swim-up bar, open 7:00 AM–6:00 PM.

A 24-hour fitness room equipped with cardio and strength gear, free weights, and yoga mats is open to guests.

Guests can enjoy live music, movies, games, kids’ club activities, cultural shows, and special events.

Use of a water trampoline, snorkeling gear, kayaks, and stand-up paddleboards is included in the all-inclusive package.

Yes. A complimentary shuttle lets Blue Haven guests dine, beach, and play at sister property Alexandra Resort.

Dining venues include Café Agave, Fire & Ice, Seaside Pool Bar & Grill, Salt Bar & Grill, and Infused 360 Bar & Lounge.

Yes, every food menu at Blue Haven is included for resort guests under the all-inclusive plan.

Prices are displayed for outside visitors who choose to dine at the resort.

No reservations are required at Blue Haven restaurants; only à-la-carte venues Fish Deck and Black Rock at Alexandra Resort need them.

Visit bluehaventci.com/dining or bluehaventci.com/dine-around for sample menus and opening times.

Turks & Caicos lobster season runs from August 1 to March 31, and lobster is available on the menu during that period.

Yes. Inform the Front Desk at arrival and you will be connected with the Food & Beverage Manager to discuss suitable options, including vegan and gluten-free choices.

Room service is not available.

For an additional fee you may arrange jet-ski rentals, snorkeling tours, island tours, clear-kayak outings, parasailing, fishing charters, wakeboarding, and boat excursions via the tour desk.

Yes, advance booking is recommended, especially during peak season or for popular activities, to secure preferred times.

Email tourdesk@turksandcaicoscollection.com to receive current excursion offerings and rates.

It covers accommodations, all meals and snacks, unlimited domestic and premium drinks, a daily stocked in-room fridge, use of non-motorized water sports, bicycles, 24-hour fitness center, Wi-Fi, taxes, and shuttle access to Alexandra Resort.

Room service, retail purchases, spa treatments, motorized water sports, diving, airport transfers, and tours are excluded.

For stays outside Dec 19–Jan 3, a 30 % deposit is charged at booking, the balance 29 days before arrival; cancellations made at least 31 days before arrival receive a full refund, otherwise a 100 % fee applies.

For Dec 19 – Jan 3 stays, the 30 % deposit is charged at booking and the balance 60 days before arrival; cancellations 61 days or more before arrival are fully refunded, while those 60 days or less incur a 100 % fee.

No-shows and short stays/early departures incur a 100 % cancellation fee.

Yes, if you find a lower publicly available rate for the same category and dates before arrival, Blue Haven will match it.

If Turks & Caicos is under a NOAA hurricane warning, change fees are waived and you receive a credit valid for a future stay by December 24 of the next calendar year.

Yes. Blue Haven recommends Trip Protection offered via Trip Mate; a link to enroll is provided in the FAQ.

Unregistered guests incur an extra person charge collected by the resort.

Yes, Blue Haven has a Wedding Coordinator, beachfront and gazebo ceremony sites, an indoor backup venue, and customizable wedding packages.

Absolutely—beachfront ceremonies are available, with a dedicated backup venue provided for inclement weather.

Yes, the resort’s Conference Room can be styled for indoor weddings.

The pool deck suits cocktail-style gatherings such as welcome drinks or sunset celebrations rather than a full seated dinner.

Yes, customizable packages are available for intimate celebrations of any size.

Cancellation terms depend on the selected wedding package and contracted dates; all timelines and fees are detailed in the agreement.

The resort complies with local noise ordinances and will coordinate with you and vendors to maintain the desired atmosphere within those rules.

Yes, outside vendors may be considered; discuss specifics with the Wedding Coordinator as restrictions and approval requirements can apply.

Yes, room blocks can be arranged for your guests.

Packages may include perks such as a private candlelit dinner for two and a romantic in-room breakfast.

Contact the Wedding Team via the inquiry form, phone, or email to set up an on-site or virtual consultation.

Blue Haven maintains 24-hour security staff, a gated entrance, video surveillance, keyless entry locks, and in-room safes to safeguard both guest property and personal information.

Yes. The resort occupies a private stretch of sand on the Leeward Channel, giving guests direct beachfront access for swimming and sunbathing.

Blue Haven is open to couples, families, and groups. It offers a quieter atmosphere than sister property Alexandra Resort but remains fully family-friendly.

Yes. The resort runs a supervised Kids’ Club with age-appropriate programs, and children can also use the Kids’ Club facilities at Alexandra Resort via the complimentary shuttle.

Yes. Elevate Spa is listed among the resort’s experiences and is available for guests to book relaxing treatments.

If PLS is temporarily closed, in-house guests are offered special reduced rates to extend their stay, subject to availability.

Change fees and short-stay penalties are waived; you will receive a certificate crediting the unused nights toward a future stay to be taken by December 24 of the next calendar year.

Blue Haven is about 15 minutes from PLS. The resort can arrange airport transfers on request.

Complimentary activities extend beyond water sports and include pickleball, biking, tennis courts, and access to the 24-hour fitness center, plus scheduled wellness programming.

Yes. Guests who arrive early may have their luggage stored at the front desk until their room is ready.

Blue Haven’s sister property is Alexandra Resort on Grace Bay, which Blue Haven guests can access via a complimentary shuttle to enjoy its dining venues, beach, and amenities.

The resort offers 45 accommodations in all—studios, one- to three-bedroom suites, and penthouses.

Grace Bay is only about 3.3 km (2 miles) from the resort, a drive of roughly 5–7 minutes.

No. Unlike the suites, Oceanfront Studios do not include a balcony or patio. (Source: FAQ – Studios do not have patios or balconies)

Yes. Pickleball is one of the complimentary land-based activities offered to Blue Haven guests. (Source: Blog – lists pickleball among included activities)

Couples can book private sunset cruises and snorkeling excursions departing directly from Blue Haven Marina, enjoy guided mangrove-kayak tours for a quieter outing, or reserve a private dinner overlooking the beach. Five on-property venues—including Fire & Ice and the panoramic Infused 360 Bar & Lounge—are included, and the team can add special touches such as sunset cruises or spa treatments on request.

Yes. Complimentary Wi-Fi access is included in Blue Haven Resort’s all-inclusive package.

For local calls within Turks & Caicos, Blue Haven Resort can be reached at 1-649-946-9900.

The resort has just four Two-Bedroom Oceanfront Suites, making them one of the most exclusive accommodation types on the property.

Two-Bedroom Suites face the resort’s lush tropical gardens; they do not offer an ocean view.

Suites are equipped with full-size refrigerators, while studios have bar fridges; both are restocked daily with complimentary water, soda, and beer.

Approximate sizes are: Oceanfront Studios 395 ft²/37 m²; One-Bedroom Oceanfront Suites 1,250 ft²/116 m²; Two-Bedroom Suites 1,450 ft²/135 m²; Two-Bedroom Oceanfront Suites 1,650 ft²; Two-Bedroom Oceanfront Terrace Penthouse 3,163 ft²/294 m²; Three-Bedroom Oceanfront Suites 2,300 ft²/214 m².

Yes. Outside guests are welcome to eat at all on-property venues; prices are shown on the menus specifically for non-residents who pay à la carte.

Yes. The resort’s boutique scale makes it well-suited for intimate milestone gatherings, and the team can coordinate group dining, excursions, and special touches to personalize the celebration. (Source: blog FAQ on celebrations)

For the high season of December through April, Blue Haven recommends booking three to four months in advance to secure preferred suite types. (Source: blog FAQ – booking guidance)

Yes. Blue Haven offers private beach cabanas that guests may rent for the day to enjoy added seclusion by the beachfront pool and shore.

Yes. The 3,163 ft² Two-Bedroom Oceanfront Terrace Penthouse features its own rooftop terrace equipped with a Jacuzzi and BBQ grill, plus panoramic ocean views.

Each Two-Bedroom Suite includes two king beds—one in each bedroom—and the living room offers a sofa bed or space for up to two rollaway beds for added flexibility.

A Two-Bedroom Oceanfront Suite contains a king bed in each of its two bedrooms along with a queen-sized sofa bed in the living area, comfortably sleeping up to six guests.

The Turks and Caicos Islands enjoy an average air temperature of about 27 °C / 81 °F throughout the year, while sea temperatures generally range from 26 °C–29 °C / 78 °F–85 °F.

No. Oceanfront Studios are equipped with a bar-size/mini refrigerator that is restocked daily, but they do not feature a full kitchen; fully equipped kitchens are provided only in suites.

The Two-Bedroom Oceanfront Terrace Penthouse is designed to host up to six adults.

Fire & Ice offers daily breakfast service in addition to its dinner hours.

Ultimate Resort Vacations is the worldwide representative that processes reservations and related payments for Blue Haven Resort. Therefore, charges for your stay may appear under the name “Ultimate Resort Vacations” on your credit-card statement.

Alcoholic beverages are not served to minors 17 years old or younger; guests must be at least 18 to be served.

Low season runs from April 15 through December 19, as specified in the resort’s reservation and hurricane policies.

Yes. The all-inclusive amenities list for Blue Haven Resort includes a dedicated Snack Station, letting guests grab quick bites between formal meals at no additional charge.

The complimentary shuttle between Blue Haven and its sister property Alexandra Resort takes about 15 minutes each way.

Yes. Use of resort bicycles is part of the all-inclusive plan, so guests can ride them at no additional cost.

The supervised Kids’ Club runs daily from 8:00 AM to 3:00 PM. Activities are tailored for children ages 4–12.

Children ages 4–12 may attend the Kids’ Club, while those under 4 must be accompanied by a parent or guardian at all times.

Yes. Babysitting can be arranged through Guest Services for an additional fee; inquire at the Front Desk to schedule a sitter.

Yes. The resort sits inside a gated waterfront community in Leeward, providing an added level of privacy and security for guests.

The resort offers 15 One-Bedroom Oceanfront Suites, each providing 1,250 ft² of space and panoramic ocean views.

Blue Haven Resort has an on-site Conference Room that can be configured for indoor weddings, meetings, or other private functions.

The supervised Kids’ Club organizes age-appropriate fun such as scavenger hunts, hands-on crafts, and island-themed games for children ages 4–12.

Yes. Each One-Bedroom Oceanfront Suite includes a coffee maker, a laptop-size safe, and an iron with ironing board for added convenience.

Yes. Tennis courts are one of the complimentary land-based activities included in every stay at Blue Haven Resort.

Blue Haven Resort features one beachfront infinity-edge pool equipped with a swim-up bar.

The Two-Bedroom Oceanfront Balcony Penthouse measures about 3,039 ft² / 282 m² and is designed to host up to six adults in two king bedrooms with ensuite marble bathrooms and sweeping ocean views.

Each Three-Bedroom Oceanfront Suite contains three separate bedrooms, and every bedroom is furnished with a king bed outfitted in premium linens, comfortably sleeping up to eight adults.

Blue Haven guests may dine at Alexandra Resort’s venues such as Asu Buffet, Fish Deck, Coconut Bar, Smoothie Bar, Black Rock Grill, Turquoise Grill, Irie Bites, Truck Stop, and Sugar Cane Bar, with complimentary shuttle service provided between the two resorts.

Yes. Every suite category—ranging from one-bedroom to three-bedroom accommodations—includes a private balcony or patio with ocean views, while studios do not. (Source: FAQ – “All suites come with private balconies or patios”)

Yes. All accommodation types at Blue Haven Resort, including studios and suites, are equipped with hair dryers as a standard in-room amenity. (Source: Accommodations page – lists hair dryers among must-have amenities)